Privacy Policy

Effective Date: 10/30/24

At Key Heating & Cooling, we respect and protect the privacy of our customers and users of our website. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services or accessing our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information about you in various ways, including when you:

Use our website or online services
Fill out forms on our website
Communicate with us via phone, email, or chat
Sign up for services, memberships, or promotions

The information we collect may include:

Contact Information: Name, address, email, and phone number
Service Information: Details about the services you’ve requested from us
Billing Information: Payment information for processing transactions
Technical Information: IP addresses, browser types, and usage data from visits to our website
Other Information: Any additional information you choose to provide us

2. How We Use Your Information

The information we collect is used to:

Provide, maintain, and improve our services
Process transactions and provide customer support
Send service-related updates, special offers, and promotional materials
Improve website functionality and user experience
Comply with legal obligations and prevent fraud

3. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy.

We may share your information with:

Service Providers: Third-party vendors who help us provide our services, such as payment processors or marketing providers
Legal Authorities: When required by law, regulation, or legal process, or to protect against fraud or other harmful activities
Business Transfers: In the event of a merger, acquisition, or asset sale, where your information may be transferred to the new owner

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of electronic transmission or storage is completely secure.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction: Request access to or correction of your personal information
Deletion: Request deletion of your personal information under certain circumstances
Opt-out of Marketing: Unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any promotional email or by contacting us directly

To exercise any of these rights, please contact us at info@keyhvac.com or call 833-258-8811.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences and provide targeted advertising. You can control cookie preferences in your browser settings.

7. Links to Third-Party Sites

Our website may include links to third-party websites. Please note that this Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of those sites, so we encourage you to review their policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: info@keyhvac.com
Phone: 833-258-8811

Thank you for trusting Key Heating & Cooling with your privacy and personal information. We are committed to maintaining the confidentiality and integrity of the information you share with us.